Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Appointment history

Non-Personal Information

We may collect non-personal data automatically when you interact with our website, including:

• IP address
• Browser type
• Device type
• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and manage appointments
• To communicate with you about offers, updates, and confirmations
• To process transactions securely
• To improve website functionality and user experience
• To comply with legal and regulatory requirements
• For marketing and remarketing efforts (e.g., Google Analytics and similar advertising platforms)

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Third parties who assist with appointment scheduling, payment processing, and email/SMS communications.
• Legal Authorities: When required by law, subpoena, or regulatory compliance.
• Marketing Partners: To provide personalized advertisements and remarketing.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic and measure marketing effectiveness. When you first visit our website, we ask for your consent before setting any non-essential (analytics or advertising) cookies; essential cookies needed for the site to function are always active.

You can accept or decline non-essential cookies in the banner shown on your first visit, and you can change your choice at any time using the “Cookie Preferences” link in our website footer. You may also manage cookies through your browser settings.

5. Data Security

We implement industry-standard security measures to help protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy — including providing our services, maintaining appointment and treatment records, and meeting our legal, tax, and regulatory obligations. Medical and treatment records are kept for the periods required by applicable California and federal law. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

7. Your Choices & Rights

• Opt-Out of Communications: You can opt out of marketing emails by clicking “Unsubscribe,” or stop SMS messages by replying STOP.
• Access & Update Information: Contact us to review or update your personal data.
• Manage Cookies: Decline non-essential cookies in our cookie banner, change your choice anytime via the “Cookie Preferences” link in our footer, or adjust your browser settings.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you specific rights regarding your personal information:

• Right to Know: Request the categories and specific pieces of personal information we have collected, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: Request that we delete personal information we collected from you, subject to legal exceptions (such as records we are required to retain).
• Right to Correct: Request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information for money. However, our use of analytics and advertising cookies for remarketing may be considered “sharing” for cross-context behavioral advertising under California law. You can opt out at any time by declining non-essential cookies in our cookie banner or via the “Cookie Preferences” link in our footer.
• Right to Limit Use of Sensitive Personal Information: Request that we limit our use of any sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at info@alladerm.com or 949-916-7166. We may need to verify your identity before processing your request, and you may designate an authorized agent to make a request on your behalf.

9. Protected Health Information (HIPAA)

As a provider of medical and aesthetic services, certain health information you share in the course of receiving treatment (“protected health information,” or PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable California medical privacy laws, rather than by this website Privacy Policy. The handling of your PHI is described in our Notice of Privacy Practices, which is provided in connection with your care. Information you submit through this website, such as a consultation request, may become part of your protected health information once you become a patient.

10. Children's Privacy

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes are posted constitutes acceptance of those changes.

13. Contact Information

For questions regarding this Privacy Policy, contact us at:

• Email: info@alladerm.com
• Phone: 949-916-7166
• Address: 26711 Aliso Creek Rd, Ste 200B, Aliso Viejo, CA 92656